bala Privacy Policy
This policy sets out in full how your personal information is collected, used, and kept secure on the bala platform.
This privacy policy applies to all users of the bala platform. By creating an account on bala or by using the service, you agree to the terms of this policy. You are requested to read this policy carefully.
bala places the highest importance on protecting its users' personal information. This privacy policy has been prepared in line with our Terms and Conditions and clearly covers all aspects of how your information is managed.
Definitions and Introduction
The key terms and terminology used in this policy are defined below. These definitions apply equally throughout the entire document.
| Term | Meaning |
|---|---|
| bala / Platform | The balabet.cam website and its associated mobile applications and services. |
| User / You | Any person who uses the bala platform through a registered account or without registration. |
| Personal Information | Any information that can directly or indirectly identify a person, such as name, mobile number, email address, or transaction details. |
| Processing | Any operation including collecting, storing, using, disclosing, or deleting information. |
| Third Party | Any organisation or individual other than bala who is given access to information in order to provide a specific service. |
bala is a digital entertainment and sports betting platform operating for Bangladeshi users. This policy is equally binding in both English and Bengali. In the event of any conflict in interpretation, the Bengali version shall take precedence.
Types of Information Collected
bala collects various types of information. This information is used to improve service quality, ensure security, and meet legal obligations.
2.1 Identity Information
The following information is collected from the user at the time of registration:
- Full name (in Bengali or English)
- Date of birth (for age verification — to confirm 21+)
- National ID or passport number
- Mobile number
- Email address
- Residential address
2.2 Financial and Transaction Information
Mobile banking account information (bKash, Nagad, Rocket, Upay) and transaction history related to deposits and withdrawals are collected. Complete financial account numbers are never stored on our servers.
2.3 Technical Information
The following is collected automatically from the user's device and connection:
- IP address
- Device type and operating system
- Browser version
- Login time and date
- List of pages and features used
2.4 Gaming and Activity Information
Play history on the platform, bet amounts, bonus claim records, and casino and sports betting activity are recorded. This helps ensure responsible gaming and identify unusual activity.
bala never collects or stores passwords, full payment card numbers, or OTPs in plain text. This information is always transmitted in encrypted and secure form.
How Information Is Collected
bala collects information in the ways described below:
3.1 Information Provided Directly
Information is collected directly when a user registers an account, makes a deposit or withdrawal, contacts the support team, or claims a bonus.
3.2 Automatic Collection
Browsing behaviour and technical information are collected automatically through cookies, log files, and tracking pixels. This is discussed in detail in section 7.
3.3 Through Third Parties
Some information may be received from third parties through identity verification processes or payment gateways. In such cases, the third party's own privacy policy also applies.
Purpose of Using Information
bala uses collected information only for the purposes listed below. No information is used beyond these limits.
4.1 Account Management and Service Delivery
- Completing registration and keeping the account active
- Processing deposits and withdrawals
- Applying bonuses and promotions
- Keeping transaction details and balance accurate
4.2 Identity Verification and Security
Information is used to verify the user's age (21+) and identity, to detect and prevent fraudulent activity, and to identify multiple accounts.
4.3 Customer Support
The support team uses account and transaction information to provide assistance via 24/7 live chat and email. Records of past conversations are kept to improve service quality.
4.4 Meeting Legal Obligations
Specified information is retained to comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. Information may be provided in response to lawful orders from competent authorities.
4.5 Service Improvement and Analysis
Information is used analytically to monitor platform performance, plan new features, and improve the user experience.
Information is also used to analyse users' gaming behaviour to identify problematic gambling patterns and provide timely support. Under bala's Responsible Gaming Policy, user protection is always the priority.
Data Storage and Security
bala has adopted industry-standard technical measures to protect user information.
5.1 Encryption and Secure Connections
All data transmission is carried out through SSL (Secure Sockets Layer) encryption. Sensitive information stored in the database is protected with AES-256 encryption. Passwords are never stored in plain text — only in hashed and salted form.
5.2 Access Control
Access to personal information is restricted to authorised staff only. Each staff member is given limited access on a need-to-know basis, and all access is logged and recorded.
5.3 Data Retention Period
Data for active accounts is retained for a minimum of five years from the date the account is closed. Financial transaction records are kept for seven years. This period may be extended if required by law.
5.4 Response to a Security Breach
In the event of a data breach, bala will notify the affected users within a set timeframe and take the necessary protective measures.
Sharing Information with Third Parties
bala does not sell users' personal information or share it with third parties for commercial purposes. However, limited information sharing may occur in the circumstances described below:
6.1 Payment Processors
Limited information is exchanged as needed to process transactions with mobile banking services such as bKash, Nagad, Rocket, and Upay. These third parties are governed by their own privacy policies.
6.2 Identity Verification Services
As part of the KYC (Know Your Customer) process, necessary information may be shared with approved third parties for identity verification.
6.3 Legal Orders
Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or requirements under applicable law. In such cases, bala provides only the minimum information necessary.
6.4 Business Transfers
In the event of any acquisition or merger of the company, user information may be transferred. Users will be informed in advance in such situations.
bala never sells or rents personal information to advertising networks or marketing companies. Your information is not provided to any commercial data broker.
Cookies and Tracking Technologies
bala uses cookies and similar technologies to improve the functionality of the platform and the user experience.
7.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. The platform cannot function properly without these.
- Functional Cookies: Used to remember language preferences and other settings.
- Analytical Cookies: Used to measure how much the pages of the platform are being used — always on anonymous and aggregated data.
7.2 Cookie Controls
Most modern browsers have the option to block or delete cookies. However, disabling essential cookies may cause some platform services to not work properly.
7.3 Local Storage
In addition to cookies, the browser's localStorage and sessionStorage may be used to store temporary information. sessionStorage is automatically cleared when the browser is closed.
User Rights
You have the following rights regarding your personal information held by bala:
8.1 Right to Access Information
If you wish to know, bala will provide full details of what information it has collected about you, the purpose for which it is being used, and with whom it has been shared.
8.2 Right to Correct Information
If your account holds incorrect or incomplete information, you have the right to have it corrected. You can start this process by contacting the support team.
8.3 Right to Delete Information
When closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the processing of your information for certain purposes. bala will give fair consideration to any such objection.
8.5 How to Exercise Your Rights
To exercise any of the rights listed above, contact bala's support team through the contact details provided in Section 11. We will try to respond within 30 working days.
Privacy of Minors
bala strictly refrains from providing services to anyone under the age of 21. The platform is intended solely for users aged 21 and above.
Age verification is mandatory at the time of registration. If a user is found to have registered with a false age, the relevant account will be closed immediately and all associated information will be deleted.
If a minor has accidentally created an account, guardians can notify bala's support team right away.
No information belonging to anyone under 21 is knowingly collected. If such information is collected unintentionally, it is deleted immediately.
Policy Changes
bala reserves the right to amend or update this privacy policy from time to time. Reasons for changes may include:
- Changes in technology and addition of new services
- Legal or regulatory changes
- Improvements based on user feedback
- Changes in business practices
If significant changes are made, users will be notified by email or through the platform. Updated policies will take effect from the date of publication.
Continued use of the platform after any changes will be taken as acceptance of the updated policy. If you object to any change, you may request that your account be closed. For more information on this, please visit our About Us page.
Contact bala
For any privacy-related questions, complaints, or requests to exercise your rights, please contact us through the following:
24/7 support — available in Bengali and English
General requests: within 30 working days; urgent matters responded to promptly
For general questions about accounts, payments, or bonuses beyond privacy matters, visit our Frequently Asked Questions (FAQ) page — you'll find answers to many questions there.
This privacy policy applies to the bala (balabet.cam) platform. If you have any questions or need clarification, please contact the support team. For ages 21 and above.